Get Help When You Need It.
One email address. Real responses from the person who built the platform. No ticket-queue purgatory, no chatbot deflection.
One Inbox, Every Question
Email [email protected] for anything: setup questions, DNS issues, vendor connections, billing changes, plugin problems, dashboard quirks, or general advice on getting clean data into your ad platforms. Coverage is Monday through Friday, 9am to 5pm Eastern. Messages sent outside business hours start the response clock at 9am ET the next business day.
No phone queue, no chat widget that times out before a human answers. One inbox keeps the thread together and lets us pull the right context the first time.
You will receive a confirmation that your ticket was received within five minutes. That’s not the SLA clock stopping. It’s just so you know the email landed.
Every ticket is read by the founder personally during launch. No keyword-matched template responses, no triage layer that bounces you between agents.
Monday through Friday, 9am–5pm Eastern (US). Off-hours emails are read the next business morning. We do not currently offer weekend or overnight coverage.
Response Times by Plan
Response-time commitments scale with your plan. The clock starts when your first message lands in [email protected] (not when the auto-acknowledge fires), measured in business hours.
Email support with no specific response-time commitment. We aim to answer within two business days but cannot guarantee it on this tier.
First response within 48 business hours, guaranteed. Internal target is faster: most tickets get a real reply within one business day.
Priority queue position, first response within 24 business hours. Tickets are flagged before non-priority items and read first each business morning.
Dedicated Slack or Teams channel for your team plus a 4-hour SLA for critical (platform-down) issues during business hours. On-call escalation for P0 issues.
SLAs apply to first response, not resolution. Complex issues (rare DNS misconfigurations, vendor API outages outside our control) may take additional time to resolve after first contact.
Before You Hit Send
A well-formed ticket gets resolved on the first reply instead of bouncing back and forth. Include as much of the following as applies and you will save yourself a round-trip or two.
The email you used to sign up with CleanClicks. If you’re writing from a different address (an agency contact, a developer), include the account-owner email so we can find your configuration.
The full subdomain you configured (e.g., cleanclicks.yoursite.com) or the storefront URL. We can pull traffic, configuration, and recent events once we know which property you’re asking about.
"I made a test purchase but no conversion appeared in Google Ads" is more useful than "tracking is broken." Specifics let us reproduce.
Cleared cache, retried in incognito, re-saved a vendor connection, ran the verification step? Tell us. It keeps us from suggesting the same steps you’ve already taken.
Dashboard rendering wrong, an error message, a vendor connection in an unexpected state. A screenshot answers in one image what a paragraph of description sometimes can’t.
When did this start? Did anything change on your side around then (theme update, plugin install, traffic spike)? Time-bound clues are some of the fastest paths to a fix.
Can’t Find What You Need? Solve It Faster Yourself
For setup walk-throughs, vendor connection guides, troubleshooting playbooks, and platform reference, the documentation site is faster than waiting for a response. Most common questions answer themselves there.
DNS configuration, tracking tag install, WordPress and Shopify setup walk-throughs, vendor connections. Most launch-week questions live here.
Open the docs →
Upgrade, downgrade, update payment method, download an invoice. The Stripe customer portal is linked from your CleanClicks dashboard and handles most billing changes self-serve.
Access, deletion, or correction requests under state privacy laws use a dedicated form rather than email.
Submit a privacy request →
If Something Is Down
If you suspect a platform-wide outage rather than an issue specific to your account, email [email protected] with "outage" in the subject line and we will respond as soon as we have a status update. Two independent monitoring systems run continuously against the production pipeline: a daily classifier health check and a 15-minute synthetic conversion probe, so platform-level issues typically reach us before customer reports do. A formal status page is on the post-launch roadmap.
Not a Support Question?
For sales, partnership, agency reseller, or general inquiries that aren’t tied to an existing account, the contact form is the better route. For security-review questions specifically, see the security page, everything an enterprise security team typically asks is documented there.